Frequently Asked Questions for Trucker Insurance Claims
Answers from an Affordable Truck Insurance Lawyer on Downtime Claims
What is Downtime?
Downtime is that time when your equipment is down and not making money. Downtime, Lost Revenue, Loss of Revenue, Loss of Use, Lost Income, and Business Interruption Losses are terms often intermingled within the industry. When rolling assets are not moving, no income is produced. Owner operators don’t make income while equipment is sitting still. However, businesses continue to have fixed expenses (insurance, truck payment, office expenses, etc). Owner-operators and motor carriers who lose the use of their trucks following an accident are stripped of their income-making capacity, playing havoc with their livelihood and bottom line. Large losses of revenue add up quickly.

Do I have a case?
In order to speak with an attorney about your case, please call, email, or complete the “Get Started” questionnaire. We will review your information and get back with you as quickly as possible. The consultation is usually free of charge.

What documents and evidence do I need to provide you?
Documents vary depending on the case. Has the adverse party admitted wrongdoing and accepted liability? If not, we will need the documents and evidence proving they were at fault. If they have agreed they were at fault, we will need documents and evidence proving the financial loss your business had because of the accident. We will provide you with a list of the documents needed. We will request a breakdown of your income and expenses. If the accident occurred during a high-income time of the year, we will want the data which proves these higher-than-normal figures. We will calculate lost profit on a daily basis and multiply this loss by the number of working days down to arrive at your lost income figure.

How do you charge for your services?
There is no charge to talk with an attorney. Once we take your case, we work on a contingency fee basis. This means we take a percentage of the settlement at the end of the case. The amount of the contingency fee depends on the size and facts of the case. Many law firms handle these matters only on an hourly basis — with a hefty retainer. We are a positive alternative to this scenario. We strive to recover lost profits for owner operators from negligent third parties.

What are the steps in the process?
- You have a free initial consultation with a lawyer.
- You sign the contract, complete the forms and submit your evidence to our office.
- We set up a file and send you an Acknowledgement Letter.
- We review the file and contact you for any additional documents and evidence needed.
- Once all information is analyzed, we prepare and send a demand letter with attachments to the adverse party or their insurance company.
- We call the adverse party or their insurance company if they don’t call us.
- If the adverse agrees they were at fault, we discuss and negotiate the amount of the loss and provide whatever documents they need to settle the case .
- With each offer, our staff contacts you to let you decide if it is an offer worth accepting.
- If we can come to an agreement and resolve the case, the adverse will often send us a release for you to sign.
- Once the release is signed, the adverse will send us a check.
- Once that check has cleared our trust account, we will remit your settlement, less our fee, to you.
- If we cannot come to terms with the adverse on settlement, we will ask you for court costs to refer the file out to a local attorney to file suit.

How is downtime / lost revenue calculated?
We provide our clients with a packet to complete. We use various methods to calculate your losses and will discuss which method is best for your case. We invite you to contact us to learn more about how we can help you recover your claim.

Can my driver get downtime too?
Every state is different. Drivers may be able to pursue their lost income. We will make that determination once we have discussed the matter with you.

Will I have to go to court?
Eckert & Associates, P.A.’s goal is to negotiate a settlement for you that is acceptable without the necessity of litigation. If you are not satisfied with the offers from the adverse party, we will look for a local lawyer in the proper jurisdiction to file the case.
Most of our cases settle without going to trial. Whether you go to court is for you and your local attorney to discuss; and the local judge to ultimately decide.

What state will suit be filed in?
Typically, we suggesting filing suit in the county and state in which the accident occurred. However, each case is different and an actual legal opinion will be necessary to determine proper venue.

Will you be representing me in court?
Eckert & Associates, P.A. has a fine network of referral attorneys around the nation who we refer cases to for litigation. We are not licensed in most states, so it will be necessary to partner with a local lawyer for litigation proceedings. We will monitor the file throughout the litigation and keep you abreast of the proceedings.

What if I already accepted a settlement and they owe me more money?
Whether you can proceed will depend on the type of release that you signed and language written on the check. If you have signed a release or cashed any check from the adverse party or their insurance company, be sure to let us know. We will look at these documents and give you our opinion.

What if I have out of pocket expenses like hotel bills, towing, travel, and a damaged computer from the accident?
Whether or not you can pursue these expenses depends on the state law governing the case. Once we determine the proper state for venue, we can better advise you on whether we can pursue these expenses.

What if I had medical injuries?
Contact our office as soon as possible to discuss your injuries and options for representation.

What if my rig was totaled?
In many jurisdictions, you still have the right to collecting your lost revenue. This will depend on state law. The amount of time for which you can be compensated is often a reasonableness standard, but again, this varies by state law.

Can I ask for attorney fees from the other side? Or interest?
This must be answered on a case by case and state by state basis. We will be happy to discuss this with you.

Can you help me collect for the physical damage to my truck in addition to the downtime?
Yes. We handle property damage claims on a daily basis. We will be happy to look at your entire claim and discuss with you the best manner to proceed.

Do I have to provide you and the other side with my taxes?
Some adverse insurance companies require you to provide tax returns. Others do not. If they don’t ask for your taxes, we certainly don’t suggest providing them. However, some adverse companies’ policies require a copy of your tax returns in order to move forward with any type of settlement. In most cases, we argue that providing tax returns is not necessary. Determining the difference between net operating income and net taxable income is typically more important. We educate adverse parties on this on a regular basis.

How long do I have to file my case?
Each case has a Statute of Limitation (SOL), which is the date by which you must file your action or be completely barred from ever doing so. Our goal is to resolve your case long before the SOL is an issue. However, where the claim is close to the SOL, we will suggest filing suit to protect the case. We recommend that in order to protect the statute of limitation, you contact an attorney at your earliest convenience.

What should I do right after an accident to help my downtime claim?
To protect your ability to make a claim for lost income:
- Get a police report whenever possible.
- Take photos of all vehicles and the scene.
- Write down contact info from witnesses.
- Save all paperwork, including tow bills, repair estimates, lost loads, travel receipts, etc.
This documentation may help prove who’s at fault, how long your vehicle was out of service, and how the incident affected your income.
Can I still make a downtime claim if I didn’t have a load scheduled?
Yes, you can still ask the insurance company for compensation. Many claims are supported using past settlement statements, work history, or average weekly income—even without a load scheduled at the time of the accident.
What if the other driver doesn’t have enough insurance?
You may still be able to pursue a claim, but the process can vary. Some truckers use their own coverage to recover part of the loss. Talk with your insurance agent to find out if you have something called UM/UIM coverage that applies.
Do I need a lawyer to file a downtime claim?
You are not required to have a lawyer to file a downtime claim. Some truckers handle the process themselves. Others prefer to work with professionals who have experience in communicating with insurance companies and documenting loss of income.
How long does it usually take to get paid for a downtime claim?
The time can vary a lot. Simple cases may take a few weeks. Most take a few months. Some take longer if more documents are needed or if the insurance company delays their response. The more organized your paperwork is, the faster things can usually move.
Can I still claim downtime if my truck was totaled?
Yes (in most states). You can show how long you were without a working vehicle before you replaced it. Past income records can help estimate your loss during that gap.
Will filing a downtime claim raise my insurance rates?
If the accident was not your fault and you are making a claim with the other party’s insurance, your own insurance company may not raise your rates. However, it’s always best to check with your insurance agent for details.
What if the insurance company offers me less than what I lost?
You do not have to accept the first offer. You can ask for more information about how the amount was calculated, and you can provide documentation that supports a higher loss. Keep all receipts and records to back up your claim.
Can I include hotel stays, rental trucks, or towing costs in my claim?
Yes. These are considered out-of-pocket expenses that often result from being out of service. Be sure to save receipts and submit them to the insurance company when asked.
How do I start a downtime claim with Eckert & Associates?
You can:
- Fill out the “Do I Have a Case?” form on DowntimeClaims.com
- Call (904) 278-7688
- Email info@downtimeclaims.com
Their team will review your info and let you know what documents they need to evaluate your loss.
What types of vehicles can qualify for a downtime claim?
Vehicles used for commercial income may qualify, including:
- Semis and tractor-trailers
- Box trucks and hotshot rigs
- Tow trucks, dump trucks, and flatbeds
- Refrigerated trucks (reefers)
- Service and utility trucks
- Owner-operator and fleet vehicles
If the vehicle helps you earn money and was taken off the road due to an accident, it may be eligible.
What should I do if the insurance company wants me to sign a release?
A release is a document that usually says you accept payment for the claim and release them from further liability regarding whatever is covered in the document. Before signing:
- Read it carefully. Sometimes, it doesn’t mean what you may think. You may want to ask for clarification in writing if you have other losses that won’t be paid with the amount listed in the release and you wish to recover it later.
- Eckert & Associates, as your attorney, can review documents like this and explain what they mean. Once you sign, it may limit your ability to ask for more later, so it’s important to understand exactly what the release includes.
How quick is the downtime claim process?
It depends on:
- How long your truck was down
- How fast you provide documents
- How the insurance company responds
Some cases wrap up in weeks. Others take months. The more complete and clear your records are, the smoother the process may go.
Can I still file a claim if I rented a truck to keep working?
Yes. Even if you rented a truck to stay on the road, you may have had to pay out of pocket or take lower-paying loads. Keep rental receipts and earnings during that time.
What if my trailer was damaged too?
You can document any lost income related to a damaged trailer or other equipment. That may be considered part of your total downtime.
What documents help support a downtime claim?
- Repair estimates/invoices
- Settlement statements or rate confirmations
- Bank statements showing deposits from loads
- Bills of lading
- Photos of the damage
- Rental truck receipts (if used)
- Any receipts related to the accident
The more details you provide, the better your claim can be supported.
How do you figure out how much I lost?
Each company’s situation is different. Eckert & Associates creates a custom calculation for each client based on their business. Sometimes it will be based on a history, other times it may be based on actual lost loads. There are several other ways to calculate the losses, such as rental rate, peak season information, dedicated loads, etc.
What if I’m new and don’t have a lot of history yet?
You can still try to show what you were likely to earn using:
- Recent settlements
- Load contracts
- Broker confirmations
- Industry average data
What if the insurance company won’t respond to me?
Unfortunately, delays are common. Stay persistent and organized. Keep records of your attempts to reach out. Request a supervisor. Hire an expert to represent you and apply pressure on your behalf. A law firm like Eckert & Associates handles these situations on a regular basis.
Can I file a claim even if I already fixed my truck?
Yes. If you have repair records and proof of the time your truck was out of service, you can still submit a claim.
What if the insurance company says my claim is too high?
If that happens, they may ask for more proof. You can respond with your records and explain how you came up with the amount. Showing steady income from past months can help support your numbers.
Can I make a claim if the accident happened at a truck stop or yard?
Yes, location doesn’t matter as much as fault and damage. If another person caused the accident and you lost work because of it, you may still qualify.
Do I have to pay anything up front to get help?
At Eckert & Associates, there is usually no upfront fee. They work on contingency, which means they only get paid if you recover money. Other attorneys may work on a hourly basis, which can add up quickly and may surpass the amount recovered from the at fault party.