Need to contact a member of our team? Email info@downtimeclaims.com or call (904) 278-7688 and we’ll route you to the right department.
W. Kelsea Eckert – BIO
Attorney at Law
Jason Schafer – BIO
Attorney at Law
Mary Ardolino – BIO
Case Manager
Mary Ardolino
Mary is a Case Manager at Eckert & Associates, P.A. She joined the firm in February of 2019. She graduated with honors and an Associate in Science from Everest University. Mary has experience in both the trucking and towing industries which helps her understand both sides of the downtime process. She tracks down debtors and insurance companies in order to collect property damage and downtime losses for our clients. In her free time, Mary enjoys going to the beach.
Suzanne Reynolds – BIO
Case Manager
Suzanne Reynolds
Suzanne is a Case Manager here at Eckert & Associates, P.A. She makes it her priority to calculate property damage and downtime losses and negotiate with adverse parties on behalf of our clients. Suzanne values her family greatly, which is why she knows how important it is to protect you and yours from insurance companies that don’t have your best interest at heart. In her free time, she is active in the church, and enjoys spending time with her husband, daughter, and dog.
Brenda Vasquez – BIO
Administrative and Marketing Manager
Hannah Clark – BIO
Legal Assistant
Hannah Clark
Hannah Clark is a legal assistant at Eckert & Associates, P.A. She oversees files that are in litigation and maintains contact with both our clients and our extensive list of referral attorneys across the U.S. Hannah has been with the firm since 2015 and has experience in both administration and communication. She lives with her family and three dogs Bella, Caesar, and Albus.
Mary Ann Jarvis – BIO
Legal Assistant
Mary Ann Jarvis
Mary Ann is a Legal Assistant at Eckert & Associates, P.A. She oversees the litigation files that are referred to downtime, personal injury, and subrogation attorneys all across the United States. One of Mary Ann’s best qualities is her willingness to lend a helping hand. She is active in the community and loves spending time with her family, taking care of her fur babies, and playing bingo.
Shelby Waters – BIO
Legal Assistant
Shelby Waters
Shelby is a Legal Assistant at Eckert & Associates, P.A. She graduated from Florida State University with a Bachelor of Science in Criminology and a minor in English. She plans to attend law school in the future. At the office she calculates files to determine the total amount of downtime and property damage losses. Shelby enjoys playing flag football, going to the beach, and playing with her dog, Buttercup.
Michelle Cam – BIO
Marketing & Administrative Assistant
Michelle Cam
Michelle is a Marketing and Administrative Assistant at the firm. She specializes in retrieving evidentiary support from our clients and helping the marketing team with anything from producing videos to creating and designing marketing materials. Michelle has been with the firm since July of 2019 and is always happy to help her colleagues. In her free time, she enjoys reading, playing with her cat, and watching true crime documentaries.
Olivia Clark – BIO
Marketing Assistant
Olivia Clark
Olivia is a Marketing Assistant at Eckert & Associates, P.A. After leaving the medical field, she joined the firm in January of 2021. Currently, she is studying at Regent University and is part of the honors college. As a Marketing Assistant, she ensures that our firm is easily accessible through the internet and social media platforms for our clients. She enjoys being able to speak with clients and hear about their experiences with our office and the claims process. When she has free time, Olivia loves to paint, have coffee with her sister and brother, and play with her dogs.
Lisa Baumgartener – BIO
Administrative Assistant
Lisa Baumgartener
Lisa is an Administrative Assistant at Eckert & Associates, P.A. She is one of the friendly voices you hear on the phone throughout the week. Lisa graduated from the University of Wisconsin. In her free time, she enjoys kayaking and biking. Lisa is an avid traveler and likes experiencing new places.
Fallon Baker – BIO
Administrative Assistant
Fallon Baker
Fallon is an Administrative Assistant at Eckert & Associates, P.A. She assists our new clients, documents evidentiary support, and helps calculate downtime losses. Fallon has been with the firm since late 2021 and has quickly become an essential member of the staff. She has an Associate in Science and an Associates in Arts in Business Management. Fallon also has two beautiful children, three cats, and enjoys reading in her free time.
Hannah Freeland – BIO
Administrative Assistant
Hannah Freeland
Hannah is an Administrative Assistant at the firm. She’s a current student at the University of North Florida studying political science. Hannah enjoys traveling, trying new foods, and she has two dogs, Lexi and Daisy, that she loves very much.
