Skip to content
Need to contact a member of our team? Email info@downtimeclaims.com or call (904) 278-7688 and we’ll route you to the right department.
W. Kelsea Eckert – BIO
Attorney at Law
Mary Ardolino – BIO
Case Manager
Mary Ardolino
Mary is driven by a desire to help transportation professionals recover losses that they may not have the knowledge of or the resources to recover on their own. Her dedication to her clients is evident in her work, as she strives to ensure that they receive the best possible outcomes for their cases.
In her free time, Mary enjoys spending time with her granddaughter Scarlet and her dog Poseidon. She is also committed to maintaining an active lifestyle and can often be found exercising or soaking up the sun at the beach. With her combination of education, experience, and passion for helping others, Mary is a valuable member of the Eckert team.
Brenda Vasquez – BIO
Administrative and Marketing Manager
Hannah Clark – BIO
Legal Assistant
Hannah Clark
Outside of work, Hannah is an active member of the Honors Student Association board, where she enjoys engaging with the student community, creating a vibrant campus atmosphere, and helping others. She takes great pride in helping our clients navigate the complicated claims process and ensuring they receive the justice they deserve.
In her free time, Hannah loves scrapbooking and spending time with her family and two dogs, Bella and Albus.
Mary Ann Jarvis – BIO
Legal Assistant
Mary Ann Jarvis
Mary Ann Jarvis has been a valued member of the E&A team since 2020. She started as the receptionist, handling document retrieval from clients and was later reassigned to litigation assistant. Currently, she serves as the firm’s Project Assistant, ensuring that all assigned projects are completed in an exceptional and professional manner while also backing up all other assistants in the office as needed.
With over 40 years of legal experience, Mary Ann understands the value of education and has been certified as a Professional Legal Secretary, a Certified Legal Assistant, and a Florida Registered Paralegal. She takes great pride in doing her best job for the company and its clients. Mary Ann’s husband, son, and other family members were all truck drivers, which helps her to connect with clients and their cases better. Mary Ann’s son served in Turkey during the Second Gulf War as a truck driver for the Transportation Unit from Jacksonville.
Mary Ann is proud of her ability to see a case through to the end with a satisfied client and build a relationship with an outside attorney who appreciated her help. She strives for perfection in everything she does, reflecting on the company she works for. Outside of work, Mary Ann enjoys crocheting, playing bingo and bunco, and loving on her five cats.
Cassie Hanson – BIO
Administrative Assistant
Cassie Hanson
Meet Cassie Hanson, one of the friendly voices you hear on the other end of the phone when you call our office. As our second set of documents specialist, Cassie is responsible for setting up files for new clients, gathering documents, following up with adjusters, and making sure our clients feel welcome and taken care of.
Despite not knowing much about the trucking industry before joining our team, Cassie quickly became knowledgeable and loves helping “the little guy” in their fight against big insurance companies. She studied English in college, which helps her communicate with and relate to our clients.
In her free time, Cassie is an aspiring writer and was recently selected as one of the top stories in the Vocal+ Fiction Awards. She also enjoys spending time with her fiancé Ashley and their furry family members (one dog and two cats). Cassie is an avid jokester who keeps the office smiling. She often says laughing is her favorite form of exercise. While Cassie has only been in Florida for three years, she spent most of her life in Wisconsin.
Michelle Cam – BIO
Marketing & Administrative Assistant
Michelle Cam
Michelle Cam is an Administrative and Marketing Assistant with a passion for helping clients and creating engaging content. In her administrative role, Michelle assists clients in collecting their supporting documents and processing them in order to prove their claim. In marketing, she creates articles, artistic content, and reviews materials before they are published to help clients find and connect with the company.
Michelle graduated magna cum laude with a BA in English, which she uses to bring her creative background to her work. She initially interned at the office while working at Lowe’s before working for the firm as a Litigation Assistant, which eventually led to her current administrative role. Michelle takes pride in the training she provides to other employees and how they have flourished in their jobs, as well as the content she has created for the marketing department.
Outside of work, Michelle has a passion for helping people and connecting with them. This led her to volunteer at a hospital in her hometown for three years at the concierge desk. She believes that truckers play an essential role in our society and should not be overlooked or undervalued. Michelle loves creating content that truckers can relate to and enjoys incorporating her love of art and reading into her work. She also loves her cat, Widget, and has a passion for neutral fashion.
Olivia Clark – BIO
Marketing Assistant
Olivia Clark
Olivia started her journey at our firm as an administrative assistant, but soon found her true calling in creative marketing. She takes pride in being able to relate and empathize with people, which makes her an excellent asset in helping clients start their case. She also serves as the marketing director for Regent University’s College Student Leadership Board, where she uses her creative skills to help build a vibrant, connected, and well-informed student body.
What Olivia loves most about her job is creating easily accessible information that draws people in and teaches them something new. She believes in our firm’s mission of helping transportation professionals get the representation they deserve and is proud to be a part of that effort. In her free time, Olivia enjoys painting, reading, drinking coffee, and spending time with her loved ones and her furry friends at the local animal shelter.
Lisa Baumgartener – BIO
Administrative Assistant
Lisa Baumgartener
Lisa earned her Bachelor’s degree from the University of Wisconsin, and her interest in the trucking industry was piqued by her father-in-law, who worked as a Schneider driver for 25 years.
Lisa’s passion lies in connecting with clients and providing them with comfort and hope during a difficult time. She feels privileged to be an advocate for hardworking individuals who have found themselves in unfortunate situations beyond their control.
When she’s not at work, Lisa enjoys spending time with her family, including her husband, adult children, and beloved fur babies. She’s an avid outdoors enthusiast, often found biking or kayaking in her free time.
Fallon Baker – BIO
Calculation Specialist
Fallon Baker
incident and mitigation facts, building accurate calculations, and compiling documents to create compelling demand packages. She also obtains approval from clients to ensure that their claims are settled fairly and accurately.
Fallon holds AA and AS degrees in Business Administration and Human Resources, as well as certificates in Accounting Technology, Business Management, Business Specialist, and Business Operations. Her family background in the trucking industry includes an aunt and uncle who were team drivers, while she and her mother worked in dirt construction, with her mother still driving an off-road dump truck after 10 years.
With over 17 years of customer service experience, Fallon has honed her skills in listening and finding the important information needed to solve problems. Her experience has taught her how to relate to clients and their experiences, ensuring that everyone understands the problem and the potential solutions. Fallon is passionate about helping others, and she finds immense fulfillment in assisting clients in the trucking industry.
Fallon’s talent for problem-solving and her passion for helping others make her an essential member of the team. She takes pride in her work and strives to make a positive impact on clients’ lives.
Hannah Freeland – BIO
Case Coordinator
Hannah Freeland
Hannah has a goal of becoming an attorney. Since joining our team, she has developed a passion for the trucking and insurance industries as well. She enjoys assisting clients and ensuring their satisfaction.
In her free time, Hannah loves spending time with her two dogs, Lexie and Daisie, who are her pride and joy. She enjoys taking Daisie to the beach on her days off and cherishes the time spent relaxing and enjoying the beauty of nature. With her dedication to her work and her love of animals and the outdoors, Hannah brings a well-rounded perspective to the team at Eckert & Associates, PA.
